Threads That Bind: Frequently Asked Questions about shopping with us

Is it safe to use my credit card?
Sales Tax
How can I pay for my order?
How much will my shipping charges be?
What if I need to return my order?
What if you don't have all of the items in stock?
What is your policy on Privacy?

 

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on servers utilizing industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by mail or telephone - info posted below.
All account information submitted to us is safely isolated from unauthorized Internet access.

 

Sales Tax

Sales tax for MO residents is 7.6%
 

How can I pay for my order?

We accept MasterCard and Visa credit cards. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please send it to the name and address given below.
 

How much will my shipping charges be?

All Postage Paid on orders within the USA.

Sorry, no international orders.
 

What if I need to return my order?

You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection.
 

What if you don't have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically.
 

What is your policy on Privacy?

We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to the address below. Also, we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

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Threads That Bind
404 Wardell Road
Macon, MO 63552
Phone: 660-395-9444
Email: shawn@threadsthatbindonline.com

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